FACT: A more knowledgeable customer is a more profitable one.
It makes such simple sense and yet so often businesses just like yours don’t treat educating customers as seriously as you should. Think about it, if your customers have a good understanding of how your products and services work, you will be faced with LESS customer support requests on the back end. That saves you time and money and also improves customer retention. A win-win.
CUSTOMER TRAINING OVERVIEW
BOT helps businesses like yours in industries such as:
- SAAS Companies
- Professional Services
- Healthcare
- Information Technology
- Industrial Services
- Consumer Services
- And others…
To help you educate your customers on:
- Basic Product Usage
- Software Navigation
- Service and Support Processes
- Technical Features
- Customer Workflows
- Supplemental Training
- And more…
By creating custom content such as:
- Interactive Knowledge Bases
- Product Simulations
- Process Demonstrations
- Multimedia Tutorials
- Interactive Topic Lectures
- Full Training Courses
- And more…
BOT combines educational expertise with creative skill to provide innovative learning experiences like these…
Simulations
Full Training Courses
Interactive Product Training
Scenario-Based Learning
…and lots more.
“Sounds great, but don’t we already have a marketing department for creating stuff like this?”
“Marketing and Training are NOT the same thing. So no, you don’t have anyone doing this.”
- Marketing is great for building a brand and making sales, but for creating real learning you need professionals who work in the educating field.
- Not only does this require specialized skills, but it takes time and resources that if you tried to pull from your other teams, would cause disruptions to their productivity.
- Bottom line is, you need to bring someone like BOT in to do this work so it can be done at the lowest cost and with the highest positive impact.
A SIMPLE PROCESS FOR MAXIMUM RESULTS
Let’s Build a Team
BOT is a Do-It-Together service so we bring our experts together with yours to create the best customer service training possible. Your experts may include people from:
- Customer Service
- Product Development
- Operations
- Among others…
Understand Your Customers
Because this about learning and not selling, we need to follow a smart, educational approach to our work. That means creating customer profiles, deciding on specific objectives, and picking the best tools for the job.
CREATE CUSTOMER PROFILES
CREATE LEARNING PATHS
PICK YOUR LEARNING TOOLS
Build Content
Now that we have a firm understanding of your customers and the types of behaviors and knowledge we want them to adopt, it’s time for our wonderfully creative professionals to give you truly unique and effective customer training content. Any or all of the following may be used on your projects:
AUDIO
VIDEO
GRAPHICS
WRITING
GAMES
FORUMS
INTERACTIVE
DOWNLOADS
Deploy + Manage
Finally we put the new learning content out into the world for your customers to access. We can host and manage these learning experiences with our Learning Portals, which allow you to focus on other aspects of growing your business.
USAGE TRACKING
MANAGED SECURITY ACCESS
DATA BACKUPS
CONTENT UPDATES
CUSTOM BRANDING
PERSONAL SUBDOMAIN
FLEXIBLE PRICING
UNLIMITED USERS
BOT SERVICE PACKAGES
Services Designed For Every Kind of Digital Learning Need.
Here are the various BOT services you can choose from. We work hard to be as flexible as possible when working with you, so if you have needs outside these packages we can find a custom solution for you.