CASE STUDIES
Oracle Health/Cerner
Learning & Development Strategy and Design
Snapshot
Client
Oracle Health/Cerner
Industry:
Healthcare, Information technology
Services:
Consulting, Instructional Design, Content Development, Instructor-Led, Simulations
Overview
A mutlti-year engagement centered around transforming how the company operated across management, engineering, and development. The challenges were many, including how to modify attitudes and behaviors of 20,000 associates across the globe.
Key Takeaway
Over the course of two years we worked with senior leadership to craft a multitude of learning programs including those aimed at introducing a new Scrum framework for product management and developers. In addition we developed facilitation materials for global training programs.
The Challenge
As part of a company-wide transformation team, we worked directly with senior leadership to develop and introduce a new Product Lifecycle Management process for the Product Management and Software Engineering teams. This was a massive undertaking that involved other outside consulting firms.
The new PLM process was constantly being reworked, while already having been disseminated publicly, and enacted in various sections of the company. This meant that we needed to react quickly when issues arose that required changes to be made within the new PLM framework.
The Approach
We were tasked with identifying gaps in both the process itself, as well as the ability of teams to execute. This required extensive research and interview engagements with stakeholders across the company. In addition, we provided gap analysis to third-party providers who were adapting a new product management platform for the Engineering and Product Management teams.
Once the PLM was formalized to the extent able, we designed robust self-paced WBT training for the new software platform, as well as a global train-the-trainer model to bring all Engineering teams onto the new framework.
Learning Artifacts*
*Content and descriptions of work provided to client fall within confidentiality guidelines and are presented with permission.
Train the Trainer Facilitation Guide
Part of a global training effort reaching 20,000 members of the Engineering and Product Management teams
Train the Trainer Facilitation Guide
Part of a global training effort reaching 20,000 members of the Engineering and Product Management teams
Scrum Framework Animated WBT
Part of an extensive self-paced WBT to teach new Agile framework
Scrum Framework Animated WBT
Part of an extensive self-paced WBT to teach new Agile framework
Software Simulation
Extensive self-paced software simulations for new Agile management tool
Software Simulation
Extensive self-paced software simulations for new Agile management tool
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